Frequently Asked Questions

Everything you need to know about shopping with Intimo.

How do I determine the right size for my order?

We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend taking your measurements and comparing them to our specific brand charts for the most accurate fit.

What is your return policy for intimate apparel?

For hygiene reasons, we only accept returns on unworn items with original tags and hygiene strips intact. Returns must be initiated within 30 days of delivery.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.

How should I care for my Intimo garments?

To preserve the quality of delicate fabrics and lace, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine drying to prevent elasticity loss.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is sent immediately to our fulfillment center. We can only make changes or cancellations within 30 minutes of order placement.